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FAQ

Frequently Asked Questions - NEON DESERT

Q: Where can I pick up my order?

A: You can find us at the Official Neon Desert Merch Tent.

 

Q: When can I pick up my order?

A: We will be open for the entire duration of the festival.

 

Q: What will I need to pick up my order?

A: All you need is your order confirmation email. We recommend taking a screenshot of the email so it's easier to find.

 

Q: What happens if I don't pick up my order at the festival?

A: All orders that are not picked up by the end of the last day of the festival will be automatically cancelled and refunded.

 

Frequently Asked Questions - JMBLYA

Q: When can I expect my JMBLYA pre-order to ship?

A: All JMBLYA pre-orders are expected to ship by June 9th, 2017.

  

Q: How long will my order take to get to me once it ships?

A: US customers can expect their orders to arrive 3-4 business days after their order ships. International orders may take 10-12 business days depending on the country.

 

Q: Can I track my order?

A: Yes, all customers will receive an automated email with tracking information once their order has shipped.

 

If you have any other questions, please contact us at Merchandise@ceremonyofroses.com