Frequently Asked Questions - NEON DESERT
Q: Where can I pick up my order?
A: You can find us at the Official Neon Desert Merch Tent.
Q: When can I pick up my order?
A: We will be open for the entire duration of the festival.
Q: What will I need to pick up my order?
A: All you need is your order confirmation email. We recommend taking a screenshot of the email so it's easier to find.
Q: What happens if I don't pick up my order at the festival?
A: All orders that are not picked up by the end of the last day of the festival will be automatically cancelled and refunded.
Frequently Asked Questions - JMBLYA
Q: When can I expect my JMBLYA pre-order to ship?
A: All JMBLYA pre-orders are expected to ship by June 9th, 2017.
Q: How long will my order take to get to me once it ships?
A: US customers can expect their orders to arrive 3-4 business days after their order ships. International orders may take 10-12 business days depending on the country.
Q: Can I track my order?
A: Yes, all customers will receive an automated email with tracking information once their order has shipped.
If you have any other questions, please contact us at Merchandise@ceremonyofroses.com