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Frequently Asked Questions


Q: When can I expect my Mala Luna pre-order to ship?

A: All Mala Luna pre-orders are expected to ship by November 15th, 2017.


Q: Do you ship to my country?

A: Yes, we ship globally. However, we are not responsible for any import charges you may incur at customs.


Q: How long will my order take to get to me once it ships?

A: US customers can expect their orders to arrive 3-4 business days after their order ships. International orders may take 10-12 business days depending on the country.


Q: Can I track my order?

A: Yes, all customers will receive an automated email with tracking information once their order has shipped.


If you have any other questions, please contact us at